System Documentation
Compliance protocols and operational terms for cleanwordagency services.
Privacy Policy
Data Controller: cleanwordagency, Carrer de Quart 40, València, Ciutat Vella, España.
1. Data Collection & Purpose
cleanwordagency collects personal data solely for the purpose of executing requested services and maintaining communication regarding project status. Data collected includes: name, email address, phone number, and project-related information submitted through our contact forms.
2. Legal Basis for Processing
Processing of personal data is conducted under Article 6(1)(b) of the GDPR — necessary for the performance of a contract to which the data subject is party, or under Article 6(1)(a) — based on the explicit consent provided by submitting our contact form.
3. Data Retention
Personal data is retained for a maximum period of 24 months from the last communication, unless a longer retention period is required by law or necessary for the ongoing performance of contractual obligations.
4. Data Sharing
cleanwordagency does not sell, trade, or transfer personal data to third parties. Data may be shared exclusively with service providers essential to project execution (hosting providers, payment processors) under strict data processing agreements.
5. Data Subject Rights
In accordance with GDPR Articles 15-22, you have the right to: access your personal data, rectify inaccurate data, request erasure ('right to be forgotten'), restrict processing, data portability, and object to processing. Exercise these rights by contacting [email protected].
6. International Transfers
Data is processed within the European Economic Area (EEA). Any transfer of data outside the EEA is conducted under Standard Contractual Clauses (SCCs) approved by the European Commission.
7. Contact
For privacy-related inquiries: [email protected], Carrer de Quart 40, València, Ciutat Vella, España. You also have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD).
Refund Policy
1. Service Delivery
cleanwordagency delivers copywriting and content services as described in individual project agreements. All deliverables are clearly defined in the project scope document before commencement.
2. Refund Eligibility
Full refunds are available within 14 days of initial payment if work has not commenced. Partial refunds may be issued proportional to undelivered work milestones at the discretion of cleanwordagency.
3. Revision Policy
All projects include two rounds of revisions at no additional cost. Additional revisions are billed at standard hourly rates. Revision requests must be submitted within 7 days of deliverable receipt.
4. Non-Refundable Services
Completed and approved deliverables are non-refundable. Strategy consultations and brand voice calibration sessions are non-refundable once the session has been conducted.
5. Dispute Resolution
Refund requests should be directed to [email protected]. cleanwordagency commits to resolving disputes within 30 business days. Unresolved disputes may be escalated to the relevant consumer protection authority in España.
Terms of Service
1. Acceptance of Terms
By engaging the services of cleanwordagency, located at Carrer de Quart 40, València, Ciutat Vella, España, you agree to be bound by these Terms of Service. These terms constitute a legally binding agreement between the client and cleanwordagency.
2. Scope of Services
Services provided by cleanwordagency include but are not limited to: SEO copywriting, landing page content, e-commerce copy, email sequences, brand voice development, technical documentation, and content migration. Specific deliverables are defined in individual project agreements.
3. Payment Terms
Payment is due as specified in the project agreement. cleanwordagency accepts payments via Stripe. Late payments may incur a 2% monthly surcharge. All prices are in Euros (€) unless otherwise specified.
4. Intellectual Property
Upon full payment, all deliverables become the intellectual property of the client. cleanwordagency retains the right to display work in portfolio and case studies unless explicitly restricted in writing.
5. Confidentiality
cleanwordagency maintains strict confidentiality regarding all client information, project details, and proprietary data. Non-disclosure agreements are available upon request.
6. Limitation of Liability
cleanwordagency's total liability shall not exceed the total amount paid for the specific service giving rise to the claim. We are not liable for indirect, incidental, or consequential damages.
7. Governing Law
These terms are governed by the laws of España. Any disputes shall be resolved in the courts of València, España.
8. Contact
Questions regarding these terms: [email protected], +34 615 28 70 94, Carrer de Quart 40, València, Ciutat Vella, España.